I am a postdoctoral researcher at The Broad Center at Yale School of Management. I recently completed my PhD in Technology and Operations Management at Harvard Business School, where I was fortunate to be advised by Toni Moreno. Before HBS, I worked at McKinsey & Company and as a Research Associate at Universidad de Chile. I received a B.S. in Industrial Engineering and an M.S. in Operations Management from Universidad de Chile.

My research focuses on service design strategies for on-demand operations. As the service industry accelerates, I am particularly interested in operations where speed is essential. While the literature has primarily focused on delivering service, I employ empirical methods and foster collaborations with companies to focus on the design of such service, studying elements such as communication channels, locations, payments, and incentives, which are crucial in the field. I have explored this in the context of last-mile and on-demand delivery services.